Operations Manager
Join Skylight Psychiatry as Operations Manager: coordinate cross-team service delivery, optimise workflows, and drive compassionate, person-centred care.
Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.
Role Purpose
The Operations Manager supports the effective day-to-day running of operational services, ensuring pathways, processes, and workflows operate smoothly and efficiently.
The role focuses on coordinating operational activity across multiple teams, maintaining oversight of service delivery, and supporting continuous improvement to ensure services are delivered in line with organisational standards.
Key Responsibilities
Support the day-to-day operational delivery of services across defined pathways
Maintain oversight of service flow, capacity, and operational performance
Act as a key point of contact for operational issues, supporting timely resolution
Work collaboratively with clinical, administrative, and corporate teams to support service delivery
Monitor operational performance and contribute to reporting and review processes
Identify opportunities to improve operational efficiency, consistency, and service experience
Support the implementation of new processes, systems, or service changes
Escalate operational risks or issues in line with governance arrangements
Contribute to workforce and capacity planning discussions from an operational perspective
Support clear communication and coordination across teams involved in service delivery
Person Specification
Essential
Experience in an operational, service delivery, or coordination role
Experience working across multiple teams or functions
Strong organisational skills and attention to detail
Ability to manage competing priorities in a fast-paced environment
Confident communicator with a collaborative working style
Experience working with operational data or service performance information
Desirable
Experience in a regulated or complex service environment
Experience supporting service improvement or operational change
Familiarity with pathway-based or end-to-end service delivery models
Benefits:
Starting salary range of £48,000 - £54,000 depending on experience
Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided
Flexible Working options:
The company is on a mainly remote basis with occasional travel to our head office. However, the office is available for more regular days.
There is an ability to vary start and finish times (e.g. between 8am and 6pm) while maintaining core hours.
Option to work compressed hours (full weekly hours over fewer days)
Adjusted hours for appointments/caring responsibilities with prior arrangement.
- Department
- Operations
- Role
- Operations Manager
- Locations
- Head Office
- Remote status
- Hybrid
About Skylight Psychiatry
Skylight Psychiatry was set up by two professionals with a common goal to improve the lives of the neurodiverse population.
Dedicated to providing the right support for the neurodiverse population and through their own professional and personal experiences, identifying the ongoing imbalance between those waiting for formal assessments/treatment and the current support offered by stretched NHS services during a global pandemic, who do their best to provide this support.
The additional waiting times cause prolonged suffering for patients and this is one of the main reasons why Skylight Psychiatry was formed.